Establishes if the significant productivity benefits expected from the use of electronic office systems are achievable in South Africa and, if so, if South African organisations are making use of the new technology. Attention is paid to the usage, awareness, benefits, costs, functions, behavioural factors, success criteria, implementation, management and future direction of office automation. These propositions were then tested against a review of books, trade journals, magazine articles and academic theses and by surveying selected users, potential users and suppliers, using questionnaires. It was found that – if the organisations surveyed are representative of South African business and government – the country is not significantly behind the United States and the United Kingdom in applying office automation tools. In certain areas, it may well be ahead of them. It was also found that office automation will expand in South Africa but in a cautious manner due to the conservative approach of South African businessmen and to the fact that in certain key areas the technology to support significant advances is not yet available. In general, South African managers were found to be positive in their approach to office automation. They are planning for it, the existence of suitable applications being of greater importance to them than cost in the purchase decision. The research revealed a grave lack of awareness of elements of office automation other than text processing which is and will. continue to be the most used element of the electronic office.
|Subject||Business administration / Business leadership|
|Subject 2||Business administration / Business leadership|
|Degree Type||Masters degree|